Buyer Protection

BUYER PROTECTION AT EXPERIENCE JAMAIQUE (EJ) ONLINE GALLERY

We know buying unique pieces online requires trust. Thanks to EJ gallery buyer protection program, you can shop for rare Jamaican/Caribbean artworks with confidence. If you order via the online EJ gallery secure checkout, we will make every effort to ensure that your purchase and data are fully protected. There are also other ways of making purchases, such as by bank transfer. Simply contact the gallery to make the payment arrangements at  [email protected]

In the unlikely event you make a purchase through our secure checkout and receive an item that is significantly not as described or has been damaged in transit, please notify the gallery immediately so the matter can be addressed (see EJ Customer Service Policy). Please email [email protected] within 7 (seven) days of receiving the artwork to let us know of problem. We will work with you and the Artist/Owner to reach the best possible resolution, whether that be arranging for a return, a full refund, or repairs with a trusted restorer.
Buyer protection is a part of our broader promise to EJ’s customers.

The EJ Gallery Promise: Shop with confidence

Guaranteed purchase protection when you check out on EJ’s online gallery

Secure Online Transactions

Safe and secure payment through our checkout process

Store-To-Door Shipping

Easy shipping around the world

Dedicated Customer Support

Timely answers to all your questions from our support specialists
 

CRITERIA TO QUALIFY FOR BUYER PROTECTION

The order was placed online through our secure checkout.

The item was significantly not as described, damaged in transit or never arrived.

You reported the issue within 7 days of delivery date (or within 180 days of the purchase date if the item never arrived)

Upon assessment by EJ Gallery it was found that the order was compromised and thus qualified for redress.

January 2021